FAQ

mint. is an exclusive marketplace that connects customers with retailers, brands, sellers & re-sellers of footwear, apparel & accessories. All products listed on mint. are from carefully vetted verified sellers.

Our network of sellers deliver to all of Europe, Australia, America and the rest of the world using various tracked delivery services.

We recommend that sellers ship items within 2-3 business days of order confirmation. Actual delivery time frames will vary on several factors such as seller location & the location of delivery. If you have any queries regarding  a specific order & delivery please contact us.

*Please note Business Days do not include weekends or bank holidays.

We do not charge any additional taxes on delivery. Please also be aware of local import and taxation laws/duties.

If you have a problem with an order we suggest trying to message the seller first. You can do this by either going on the sellers store page or the product page in question and clicking the ‘message’ button. If you have tried to resolve it directly with the seller and need us to step in please email: info@thats-mint.com with the order number and we will try our very best to resolve the issue for both parties.

Customers can rate each seller using a feedback star system from 1-5. We are committed to growing excellent feedback for all sellers on mint. that ship items within the designated time frames and constantly offer a 5 star service.

Once the order has been processed & shipped the seller will provide you with a tracking number if tracked postage is available via email.

You can also track the status of your order via the Track My Order section.

We accept all major credit & cards via Stripe.

If there is problem with your order & would like to return your item(s) please open a refund request via the Orders section of My Account within 14 days of receiving your order. Our sellers should accept returns for a refund or an exchange if you are not completely satisfied with your order as part of our terms & conditions.

You will need to contact the seller directly to obtain a postal address to send your item(s) back to. You can do this by either going on the sellers store page or the product page in question and clicking the ‘message’ button.

Please make sure to send your item(s) via tracked mail to avoid any discrepancies with delivery. You can also add your tracking number via the Orders section of My Account by clicking on the order and ‘Add Note’. Once the seller has confirmed receipt of the item(s) the refund will be processed. Return postage is not covered by mint. or our sellers.

We do not in any shape or form condone the sale of counterfeit goods. All of our sellers are carefully vetted to guarantee authenticity & peace of mind on each purchase.

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