Seller FAQ

PRODUCTS

Add products simultaneously via XML or CSV. You can also export orders to your Shopify account.

DISPUTES

We'll aim to resolve any disputes between sellers & customers as quickly and fairly as possible.

GOT A QUESTION?

Still can't find what you're looking for? Please contact us & we'll do our very best to help.

FAQ

To start selling with mint. first you need to register for a seller account. Once approved an email will be sent out to confirm acceptance of your application.

*Please note we will only accept sellers that are re-sellers or brands of products that tie into the ethos of our platform. If you’re application is rejected unfortunately we cannot take the registration any further.

We charge 10% seller fees for retailers & 15% seller fees for brands on all orders made through our platform (plus 2% Stripe processing fees).

Items available to buy & sell on mint. includes apparel, footwear, accessories & lifestyle products. Any items which are deemed to be dangerous, offensive, illegal or counterfeit will be removed immediately and the seller will be banned from the platform.

To add products to mint. we require a product feed, Without a product feed we are unable to update sizes. If you do not have a product feed and would like to manually manage products this isn’t something we can currently offer.

To set up Stripe head to the Stripe section within the Settings section of the Seller Hub. All you need to do is click ‘connect to Stripe’. You will be redirected to Stripe to connect to our platform.

All payments on mint. are processed with Stripe Connect. When a payment is made the order value is split between mint. and the seller.

Stripe processing times typically take around 3-5 working days. This is from the original order date to when the funds are available in your bank account.

To process a refund head to the orders section within the Seller Hub. Click the ‘refund’ text in the right hand column. Here you can offer a full refund or a partial refund if a customer has ordered numerous items. Simply select the item(s) you would like to refund and confirm. Refunds are typically processed within 3-5 working days through Stripe. A confirmation email will be sent to the customer.

To set up Shipping head to the Shipping section within the Settings section of the Seller Hub.

Here you can add your shipping rates, free shipping rates & regional rates.

 

To add tracking information to an order head to the Orders section of the Seller Hub. Find the order and simply click ‘ADD TRACKING’. Here you can the delivery company, tracking number and date of dispatch. A confirmation email will also be sent to the customer.

To set up Policies head to the Policies section within the Settings section of the Seller Hub. Here you can add your unique shipping & returns policies.

If for whatever reason you have an issue with or with a customer please email us info@thats-mint.com and we will do our very best to help.


FAQ

PRODUCTS

Shop the very latest products from a range of retailers & brands.

DISPUTES

We'll aim to resolve any disputes as quickly and fairly as possible.

GOT A QUESTION?

Still can't find what you're looking for? Please contact us.

FAQ

mint. is an exclusive marketplace that connects customers with retailers & brands across the UK & Europe. Stock levels are frequently updated using API technology. Orders are processed and shipped directly by the sellers. Authenticity is guaranteed as we only work with authorised stockists, or the brands themselves.

Our network of retailers & brands deliver to Europe, USA, Australia and the rest of the world using various tracked delivery services.

We recommend that sellers ship items within 2-3 business days of order confirmation. Actual delivery time frames will vary on several factors such as seller location & the location of delivery. If you have any queries regarding  a specific order & delivery please contact us.

*Please note Business Days do not include weekends or bank holidays.

We do not charge any additional taxes on delivery. Please also be aware of local import and taxation laws/duties.

If you have a problem with an order please email: info@thats-mint.com with the order number and we will try our very best to resolve the issue for both parties.

Customers can rate each seller using a feedback star system from 1-5. We are committed to growing excellent feedback for all sellers on mint. that ship items within the designated time frames and constantly offer a 5 star service.

Once the order has been processed & shipped the seller will provide you with a tracking number which can be checked via the Orders section of My Account.

An email or SMS message may also be sent to the customer to advise of delivery times from the different couriers used by each seller.

We accept all major credit & cards via Stripe.

If you would like to return your item(s) please open a refund request via the Orders section of My Account within 14 days of receiving your order. Our sellers should accept returns for a refund or an exchange if you are not completely satisfied with your order as part of our terms & conditions.

Please make sure to send your item(s) via tracked mail to avoid any discrepancies with delivery. You can also add your tracking number via the Orders section of My Account by clicking on the order and ‘Add Note’. Once the seller has confirmed receipt of the item(s) the refund will be processed. Return postage is not covered by mint. but some sellers may cover these costs.

We do not in any shape or form condone the sale of counterfeit goods. All of our sellers are authorised stockists to guarantee authenticity & peace of mind on each purchase.