SELLER FAQ

To start selling with mint. first you need to register for a seller account. Once approved an email will be sent out to confirm acceptance of your application.

*Please note we will only accept sellers that are re-sellers or brands of products that tie into the ethos of our platform. If you’re application is rejected unfortunately we cannot take the registration any further.

We charge 10% seller fees for retailers & 15% seller fees for brands on all orders made through our platform (plus 2% Stripe processing fees).

*Please note there are no seller fees added to shipping costs.

Items available to buy & sell on mint. includes apparel, footwear, accessories & lifestyle products. Any items which are deemed to be dangerous, offensive, illegal or counterfeit will be removed immediately and the seller will be banned from the platform.

To add products to your store simply login to your store manager, navigate to the products section and click the ‘Add New’ button. Fill out the required fields with as much information as you can, providing accurate descriptions, images as well as the product category & brand.

If you have a problem with an order we suggest trying to message the seller first. You can do this by either going on the sellers store page or the product page in question and clicking the ‘message’ button. If you have tried to resolve it directly with the seller and need us to step in please email: info@thats-mint.com with the order number and we will try our very best to resolve the issue for both parties.

Each product also needs to have the size(s) and colour listed so customers are able to search these attributes. To add these attributes you need to select both ‘Colour’ & ‘Size’ in the ‘Colour & Sizes’ tab. You can then add the required colour & size(s) by clicking the drop down icon. Make sure there is a tick in ‘use as variation’.

If you cannot find the desired colour or size, simply use the ‘add new’ button. Even if you have one size of a product make sure you add it here. If you are selling lifestyle goods or accessories that don’t have different sizes, or are one size, simply add ‘one size’ in the select your size field. Once you have added your sizes you can then add them to the ‘Stock Manager’ section. Here you can edit prices & manage stock for each specific size. Use the dropdown icon to fill out prices & stock quantity. Even if you have one size and one item available in that size you need to add it by clicking the ‘Manage Stock’ box. When complete just hit the submit button at the bottom of the page and your product will be published to your store.

Once the order has been processed & shipped the seller will provide you with a tracking number if tracked postage is available via email.

You can also track the status of your order via the Track My Order section.

We accept all major credit & cards via Stripe.

To add products to your store simply login to your store manager & navigate to the Shipping section within Settings. Here you can add the different countries you ship your products to. If you want to offer ‘Free Shipping’ you can also add it here.

To add tracking to an order simply find the specific order via the orders section and click the ‘Add Tracking’ button. A notification email will then be sent to the buyer with the tracking information.

We accept all major credit & cards via Stripe.

If there is problem with your order & would like to return your item(s) please open a refund request via the Orders section of My Account within 14 days of receiving your order. Our sellers should accept returns for a refund or an exchange if you are not completely satisfied with your order as part of our terms & conditions.